We hope your family, your friends and you are well and in good health. The safety and health of all our staff and guests is paramount and we have signed up to the Travel and Tourism Industry Standard for COVID-19 Operations as issued by the Tourism Business Council of South Africa.
During Level 3 lockdown, and as of 1st June, we are open for business travellers and essential workers. On the 17th June the President announced that in the coming days a date would given to open for all domestic travellers.
We are fully aware this is a very hard time for everyone and we want to reassure you we are doing everything we can to provide the high standards you expect whilst adhering to government COVID-19 protocols.
On 23 April 2020, President Ramaphosa announced “a phased approach, guided by the best available scientific evidence, to gradually lift the lockdown restrictions on economic activity.” This cautious re-opening of the South African economy is “balancing the continued need to limit the spread of the coronavirus with the need to get people back to work.”
The phases mentioned range from Level 5, which was the complete lockdown of the country, to Level 1, which will herald the re-opening of the country and economy once the threat of Covid-19 has been effectively contained. All accommodation companies are to remain closed for leisure purposes until the country is declared in Level 2 of the lockdown. From Level 1 onwards international borders will re-open with business and leisure travel then being permitted for everyone. The good news is Level 3 started on the 1st June ahead of its original estimated August date; we were allowed to host business travellers and essential works. Since then, on the 17th June, the president announced that registered and licensed accommodation companies, that adhered to the TBCSA industry protocols, could reopen for all domestic guests. A date for this to happen would be given in the coming days.
De Waterkant Cottages & Apartments is well-positioned to fully re-open for all guests at very short notice as circumstances allow. Unlike hotels, guest houses and B&B's we are in the unique position to be able to provide exclusive guest usuage to large self-contained luxury properties.
Level 3 government rules currently mean business travellers and essential workers need to provide a company letter and stranded visitors need proof they cannot return home. All guests need to provide I.D.'s & passports; this documentation needs to be sent in advance of check-in date. We are required by law to hold this information and if required onpass to government as valid proof to be able to accommodate you.
During the current lockdown period our reservations team will continue to operate during weekdays from 10am to 3pm. Your advance enquiries and booking emails are really important to us and we will reply asap so please be patient.
Please read our Rates Page which details specific details relating to Booking Conditions COVID-19 and Cancellation Policy COVID-19.
COVID-19 Guest & Staff Protocols
Due to the COVID-19 pandamic, the company is required by law to impliment strict protocols which include but are not limited to:
Screening of all guests on arrival has become necessary in accordance with the national state of disaster that was anounced by President Cyril Ramaphosa on the 15th March 2020.
- We are required to take all guest names, contacts details and copies of I.D.'s or passports emailed in advance
- All guests need to be wearing face masks when they come to reception
- One guest only is allowed at any time to enter our reception
- Only one receptionist may be present behind the reception desk and guests waiting outside must observe social distancing
We do request for check-in's that the first person to enter to be the main guest named on your booking form. For bookings with more than one guest then the other guests are to please remain outside and wait your turn.
In order to prevent an infected person from checking in, all guests will be required to:
- Allow their temperature to be scanned with a thermal scanner
If a guest’s temperature falls within the normal range and/or they do not show any respiratory symptoms they will be required to then sanitise their hands and then to complete our COVID-19 declaration questionnaire.
If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or have symptoms of the virus they will not be allowed to check-in and we will referr you to a medical facility.
After the screening, normal check-in will happen with the main guest completing registration; to minimise hand contact we request you email us your SA I.D.s or passports ahead of arrival.
Please note during this crisis we will not be accepting cash, only Visa, Mastercards or pre-payment via EFT or 3DSecure payments, this again helps us to minimise hand contact. Our credit card machine will be santised after every use along with keys, paperwork, pens and passports or ID's, if photocopies are taken.
We do kindly request when accessing our reception you minimise what you touch which assists us in keeping the area clean and santised at all times.
Educating staff (ongoing) on what the virus is; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.
Staff hand sanitisers (alcohol based) have been rolled out in our working areas (back office, laundry and bathrooms).
Guest hand sanitisers (alcohol based) are placed in our reception with a notice encouraging regular use.
Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face.
Regular routine cleaning of reception area, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses.
In addition to regular routine cleaning, we have implemented the wiping down of all surfaces with a chemical disinfectant called Surface Defense Standard Treatment, which has a lifespan of 90 days once it has been applied. It is being applied to surfaces as a sealant prior to the daily regular routine cleaning that is taking plac.
Protective wear such as protective gloves (and face masks as required) are issued to housekeeping and reception staff.
Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to alert reception and contact the NICD hotline; 0800 029 999 or the provisional hotline 021 928 4102.
Cleaning: Our staff will clean your property every 3-4 days, except Sundays or public holidays. When cleaning, we do ask that you keep all personal affects stored in cupboards and drawers provided. Please do not leave personal items lying around on floors, beds or tables and counter tops. When our housekeeping team is cleaning we politely ask you to either vacant the property or leave the floor or rooms/outdoor areas they are working in.
Due to the additional time taken in cleaning no late check-outs will be allowed (check-out by 10am) and no early check-ins before 2pm.
When guests have checked out, properties are thoroughly cleaned and sanitised.
Laundry: Linen and towels are all washed on the hottest wash cycle with linen being ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.