We hope your family, your friends and you are all well and in good health.
The safety and health of all our staff and guests is paramount and we have signed up to the Travel and Tourism Industry Standard for COVID-19 Operations as issued by the Tourism Business Council of South Africa.
We want to reassure you we are doing everything we can to provide the high standards you expect whilst adhering to government COVID-19 protocols.
LOCKDOWNS & RESTRICTIONS
South Africa, at the start of this pandemic, had one of the longest and strictest lockdowns that started on the 26th March 2020, 10 days after a state of emergency was announced.
There are five phases of restrictions, from Level 5, which was the complete lockdown of the country, to Level 1, which heralds the re-opening of the country and economy, once the threat of Covid-19 has been effectively contained.
As of the 11th November 2020 we are open for all guests; currently we under Level 4 restrictions.
Check out our FAQ section for current Level 4 COVID-19 information.
De Waterkant Cottages & Apartments is fully open for all guests and unlike hotels, guest houses and B&B's we are in the unique position to be able to provide exclusive guest usage to large self-contained luxury properties.
To date South Africa has secured enough does to vaccinate 51 million people.
As of 9th July South Africa had vaccinated around 4.2 million people, including nearly 1 million health workers. This amounts 2.3% of the population fully vaccinated and 6.4% partially vaccinated.
As of the 26th June the country received a further 1.2 million doses of the Johnson & Johnson vaccine as well as an additional 1.4 million doses of the Pfizer vaccine. The vaccination program has been speeded up at the start of July'21 with around 200,000 a day and currently everyone over 50+ can get vaccinated.
Here's a useful guide for where you can get tested in Cape Town prior to departure.
PRE-CHECK-IN & PROPERTY ACCESS
All guests, in advance of their arrival, need to email electronic copies of SA I.D.'s or passports.
Only named guests on the booking form, that have completed our COVID-19 screening and declaration form, are allowed to over-night in the property.
We only allow a maximum of 2 day visitors and these must vacate the property before 11pm, in line with the current curfew. Overnight visitors will be charged as an extra guest and need to be registered, have had their temperature taken and complete our COVID-19 declaration form. We appreciate your complete cooperation in this matter for the health and safety of everyone.
Please read our Rates Page which details specific details relating to Temporary Booking & Payment Conditions and Cancellation Policy.
For international guests, who have already booked and paid deposits during any specific country travel restrictions, we are encouraging you to postpone your trip rather than cancelling. Also during these uncertain times we have updated our booking proceedures and cancellation policies giving you peace of mind to book now, pay later and the flexiability to move your booking.
Screening & Protocols
GUESTS & VISITORS SCREENING
To comply with the law and Tourism industry guidelines:
- We are required to take all guest names, contacts details and copies of SA I.D.'s or passports emailed in advance of check-in date
- All guests need to be wearing face masks when they come to reception
- Only 1 guest is allowed at any time to enter our reception, other guests are to please remain outside and wait your turn
- Only 1 staff member may be present behind the reception desk and guests waiting outside must observe social distancing and also wear masks
- We do request for check-in's that the first person to enter to be the main guest named on your booking form
- All guests will have their temperature taken, then sanitize hands before completing our COVID-19 declaration form
- If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or have symptoms of the virus they will not be allowed to check-in and we will referr you to a medical facility to get tested
- After the COVID-19 screening and registration, normal check-in will happen and we will take you to your property
- Please note during this crisis we will not be accepting cash and all card payments should be done in advance, via our 3D Secure payment links. This helps to minimise hand contact
- We do kindly request when accessing our reception you minimise what you touch which assists us in keeping the area clean and santised at all times
STAFF & CLEANING PROTOCOLS
Educating staff (ongoing) on what the virus is; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.
Staff hand sanitisers (alcohol based) have been rolled out in our working areas (back office, laundry and bathrooms).
Guest hand sanitisers (alcohol based) are placed in our reception with a notice encouraging regular use.
Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face.
Regular routine cleaning of reception area, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses.
Protective wear such as face masks, disposible protective gloves and aprons are issued to housekeeping and reception staff.
Temperature checks are done twice a day, at the start off all staff shifts and midday. In addition all sub-contractors, that access properties, just like all guests and visitors have to have the temperature checked and complete our COVID-19 form.
Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to alert reception and contact the NICD hotline; 0800 029 999 or the provisional hotline 021 928 4102.
Cleaning: Our staff will clean your property every 3-4 days weekdays, except weekends or public holidays. When cleaning, we do ask that you keep all personal affects stored in cupboards and drawers provided. Please do not leave personal items lying around on floors, beds or tables and counter tops; pack away personal toiletries. When our housekeeping team is cleaning we politely ask you to either vacant the property or leave the floor or rooms/outdoor areas they are working in.
Due to the additional time taken in cleaning no late check-outs will be allowed (check-out by 10am) and no early check-ins before 2pm.
When guests have checked out, properties are thoroughly cleaned and sanitised.
Laundry: Linen and towels are all washed on the hottest wash cycle with linen being ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.