We hope your family, your friends and you are all well and in good health.
The safety and health of all our staff and guests is paramount and we have followed the guidelines by the Travel and Tourism Industry Standard for COVID-19 Operations, as issued by the Tourism Business Council of South Africa, and in line with current government regulations.
We want to reassure you we are doing everything we can to provide the high standards you expect.
LOCKDOWNS & RESTRICTIONS
As of the 5th May 2022 the governement removed all level restrictions and announced that the National State of Disaster was over, 750 days after it began.
South Africa, on the 15-3-20, entered a state of emergency at the start of this pandemic, and had one of the longest and strictest lockdowns that started on the 26th March 2020.
There were five phases of restrictions, from Level 5, which was the complete lockdown of the country, to Level 1, which heralded the re-opening of the country and economy, once the threat of Covid-19 has been effectively contained.
De Waterkant Cottages & Apartments is fully open for all guests and unlike hotels, guest houses and B&B's we are in the unique position to be able to provide exclusive guest usage to large self-contained luxury properties.
To date South Africa has secured enough does to vaccinate 51 million people.
As of 1st May 2022 South Africa had vaccinated over 34.9 million people, including nearly 1 million health workers. This amounts 30.6% of the population fully vaccinated and 35.5% partially vaccinated.
From the 24th December'21 everyone who was fully vaccinated could receive a booster shot.
From the 1st August'21 all 35+ could get vaccinated and from the 1st September'21 this dropped to 18+.
Here's a useful guide for where you can get tested in Cape Town prior to departure.
PRE-CHECK-IN & PROPERTY ACCESS
All guests, in advance of their arrival, need to email electronic copies of their SA I.D.'s or passports.
Only named guests on the booking form are allowed to over-night in the property.
We only allow a maximum of 2 day visitors and these must vacate the property before 12pm. Overnight visitors will be charged as an extra guest.
Please read our Rates Page which details specific details relating to Temporary Booking & Payment Conditions and Cancellation Policy.
Screening & Protocols
GUESTS & VISITORS SCREENING
To maintain a high level of hygiene, to protect staff and guests:
- We are required to take all guest names, contacts details and copies of SA I.D.'s or passports, emailed in advance of check-in date
- All guests need to be wearing face masks when they come into our reception
- Only 2 guests are allowed at any time to enter our reception, other guests are to please remain outside and wait your turn
- We do request for check-in's that the first person to enter to be the main guest named on your booking form
- All guests to please sanitize hands upon entering reception
- Please note to minimise hand contact we will not be accepting cash and all card payments should be done in advance, via our 3D Secure payment links
STAFF & CLEANING PROTOCOLS
Educating staff (ongoing) on what the virus is; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.
Vaccinations; all staff are vaccinated (Pfizer).
Staff hand sanitisers (alcohol based) have been rolled out in our working areas (back office, laundry and bathrooms).
Guest hand sanitisers (alcohol based) are placed in our reception with a notice encouraging regular use and in all properties.
Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face.
Regular routine cleaning of reception area, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses.
Protective wear such as face masks, disposable protective gloves and aprons are issued to housekeeping and reception staff.
Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to alert reception and contact the NICD hotline; 0800 029 999 or the provisional hotline 021 928 4102.
Cleaning: Our staff will clean your property every 3-4 days weekdays, except weekends or public holidays. When cleaning, we do ask that you keep all personal affects stored in cupboards and drawers provided. Please do not leave personal items lying around on floors, beds or tables and counter tops; pack away personal toiletries. When our housekeeping team is cleaning we politely ask you to either vacant the property or leave the floor or rooms/outdoor areas they are working in.
Due to the additional time taken in cleaning no late check-outs will be allowed (check-out by 10am) and no early check-ins before 2pm.
When guests have checked out, properties are thoroughly cleaned and sanitised.
Laundry: Linen and towels are all washed on the hottest wash cycle with linen being ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.