| • | Check-ins ...are from 14:00 to 17:30 weekdays and 14:00 to 15:00 weekends/public holidays. Whenever possible we will try to accommodate an earlier check in (after 9.30am weekdays or 10.30am w'ends/public holidays) but unless the previous night is booked this is not guaranteed. We are happy to store luggage but unfortunately our reception has no changing facilities. We do require to take photo-copy(s) of your ID or passport upon arrival and to complete a registration form. For all arrivals after 17:30 weekdays and 15:00 weekends & public holidays please call 072 457 4387 half an hour before you arrive in the village and we will meet you at 40 Napier Street. We can arrange an airport taxis service to bring you directly to our reception; please let us know your arrival flight details. |
| • | Late Check-ins /airport taxis service ...from 20:00 we recommend using our airport taxis service which will take you directly to your cottage. If you are planning to use a hire car we advise getting the vehicle delivered to your property the following day. Please come to reception the following day for us to take photo-copy(s) of your ID or passport and complete our registration. |
| • | Late Check-ins /own transport ...from 20:00 if you do not intend to book our airport taxis service you will automatically be charged a late check-in fee of R150 per arrival time for staff to meet you at our reception for a special late night check-in. |
| • | Early check-ins we will try to accommodate after after 9.30am weekdays or 10.30am w'ends/public holidays if the property is empty the night before but unless you have booked the night before this is not guaranteed. We will only know the day prior to your arrival if you can have an early check-in. We are happy to store your luggage prior to our normal 14:00 check-in; unfortunately we do not have washing facilities available in our reception. |
| • | Check-outs ...are up to 11am. If you intend to leave early before reception is open then please settle your account the day before and you can drop keys through the reception post-box. |
| • | Late check-outs ...can be arranged if the property is available and only with prior notice. An additional fee is applicable;
up to 16:00 high season R600 and low season R400, after 16:00 full daily rate applies. |
| • | Check-in and check-out times are at the discretion of management only. |
| • | we can rent cottages, properties and apartments medium term during our low season and can offer special rates for extended stays on all our accommodation so please get in contact. |
| • | all our rates are quoted in South African Rand and are inclusive of 14% V.A.T. and Tourism Tax |
| • | we accept credit cards: Visa & Mastercard |
| • | to confirm your reservation we do require a 50% deposit with the remaining 50% paid on your arrival day. |
| • | we will need to take a photo-copy of your passport or i.d. book when you check-in and complete a registration form. |
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